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Meet Subbacca, 2015 Subaru Outback

9% of the time, you shouldn’t start a sentence with a number that isn’t spelled out.

Also, 99% of the time, you should never buy a new car.  Financially it is generally pretty dumb, and you can lose a boatload the second you drive off the lot.

So, last week, I bought a new car.  Because I’m a hypocrite.

Remember in 2012 when I sold my 2002 Subaru Outback that was always breaking down on me, and got a 2007 Civic Hybrid?  Well, I had said at that time, I would keep the Civic until it didn’t make sense for our family anymore. The Civic was a great little car.  It got good gas mileage, it was safe, and never caused me any problems.  It had a few downsides: it was small (the hybrid trunks are really small compared to normal Civics), and Troy was uncomfortable getting in and out of it because it was so low.  And he’s old.

I always knew I wanted to go back to the Outback, even though the one I had was a lemon, which I blame on the previous owner and his crappy maintenance.  It’s funny to think that even though I didn’t like that car, I loved the Subaru brand.  It’s so hard to explain, but I always felt safe in my old Outback.  It was a tank, and could eat snow and ice for lunch.  And it had so much room!  Subaru’s catchphrase is “Love, it whats make Subaru a Subaru” and I totally get it.

Last summer, thinking I’d “be pregnant any day now and needing a bigger car”, we started looking around.  I thought that I would look at the Outback body style from 2010-2012, because that was about in my price range.  Outbacks hold their value so well, that even a used one is generally just a few thousand cheaper than a new one.  In fact, Subaru and Lexus hold their values better than any other car brand.

Anyhoo, I was looking at a used Outback and noticed that the 2015 would be a whole new body style with lots of bells and whistles standard, and here was the kicker…up to 33 MPG.  A giant, safe, AWD, comfy ride that would get that kind of gas mileage?  Tell me more.

Subaru dealers in Seattle are like Whole Foods stores in Los Angeles; EVERYWHERE.  You can’t drive more than 15 minutes around here without seeing a Subaru dealer in this neck of the woods.  I checked out lots of the dealers in our area (Renton Puyallup, Shoreline, Tacoma, and even one I drive by daily), and finally narrowed in on Peninsula Subaru outside of Seattle, in Bremerton.  When you can find a Subaru dealer anywhere, what made me settle on this location when it was out-of-the-way for me?  Simple answer was their service.  Their online team was so prompt, helpful, and answered all my questions fully.  I connected with DJ Dougherty from their sales staff, and went and took a test drive last August.

And of course, it was instant love.

One of the things I loved during the test drive was that DJ talked to me and didn’t try to talk down to me like a chick.  I had researched that car inside and out, and I knew my stuff and he talked to me as an equal.  We were talking PZEV and CVT and when we got home I said to Troy “you didn’t know what any of that stuff meant, do you” and he said “nope”.

After the test drive, DJ and I went in to his office to talk turkey.  I told him my budget and he said that the 2015 was out not conducive to meeting that budget. I was bummed, said thanks so much, and walked out.  Then he told me about an option where they sell their loaner cars after four months of use (depreciation) at a price point that WAS in my budget, and did that interest me.

Uh huh.

And also, I could pick the exterior and interior color if I wanted to do that.  And would that interest me.

Uh huh.

So, we shook hands, he ordered the car, and I waited.  And waited.  AND WAITED nine long months until the loaner depreciated to the price I could afford.

In that time, I  paid off my Honda, and found a buyer for it.  It was perfect, so seamless and it seemed to take FOREVER.  How long? F-O-R-E-V-E-R.  You’re killing me Smalls!

The day of the big purchase came, and DJ had some bad news for me.  The guy who had been borrowing the car as a long-term loaner, refused to bring it back.  Who’d a what?  You can do that?????  Well, since I had already sold my car, and my new one wasn’t there yet, they gave me a 2015 Forester to drive for a few days until they got my loaner back.

So more waiting.  More waiting, and more waiting.  But the Forester was totally tricked out, so while I was waiting, my butt was nice and toasty from the seat warmer.

Early the next week, DJ called me telling me the dude was straight up refusing to bring that loaner back.  And they were going to have to go in to some legal stuff to get it back.  I was crushed.  That jerk had my car!!!  I was in the car driving home when he called, so I was focused on the road, but I assume my face looked something like this:

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Then DJ said “so, I hope you don’t mind, but I’ve taken the liberty of contacting a dealer in Pasco (for non-Washington people, Pasco is a city about four hours away) who has the exact same car that you want, and I’m sending a driver over tomorrow to get it for you.  Same car, but it hasn’t been used as a loaner so it’s brand new and we’ll give it to you for the same price”.

And then I’m pretty sure my face looked like this:

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I’m not sure where you are from, but where I am from that is called amazing, crazy, insane customer service!  I’m not embarrassed to admit that I probably pooped my pants a little bit during that phone call.

So, I went in two days later and got my new car.  For the price of a used one.  BOOYAH!!!!

I’ve had it for over a week, and it’s amazing.  This car and I were meant to be besties.  We’re in love.  It’s everything I want and more.  A new car needs 1,000-2,000 miles on it before it is broken in and getting optimal mileage, but I’m already getting pretty awesome MPG – upwards of 30 mpg.  For a big ole car!

The trunk space is insane.  Yep, already dirty.  T-ball life is messy my friends.

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The dashboard/entertainment center is easy to use and touchscreen.

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Bluetooth (I still answer my phone saying “I’m talking to you from my spaceship”) and the back up camera are standard.

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Cupholders as far as the eye can see.

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Loads of room in the backseat.  Keep in mind, I’m 6 foot, and the front seat is pretty far back to accommodate me, and I still have loads of legroom sitting behind the driver seat.

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One of the things I loved about my hybrid was it had a gauge that instantly gave you feedback on the efficiency of your driving.  The Outback has it too!

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In a nutshell, I freaking love this car and am so happy it is mine.  Jack named the Civic “Honda Solo”, so when it came time to name this one, he thought long and hard and decided on “Subbacca”.

Want your own Subaru?  Want killer customer service?  I can’t recommend Peninsula Subaru and DJ Dougherty highly enough!  Oh, and when you buy from Peninsula, you get free oil changes for life.  FOR LIFE people.

You know my rules about taking freebies and disclosure and all that good stuff.  Back before the whole loaner snafu thing happened, DJ and his manager agreed to give me a small discount (less than the cost of a monthly payment) for a blog post. When they went above and beyond with the getting me a new car, I tried to give them the discount back.  No dice.  However, I would still jump over backwards and try to do something cheerleading related for these guys, so you have my word that they kick so much butt.  I even made DJ some cupcakes when I went in to the get the car.

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15 comments on “Meet Subbacca, 2015 Subaru Outback”

  1. That is amazing! I have not been so lucky with my car-buying experiences. I’m hoping to change that in a few months when I turn in my lease for a purchase. It’s time to get off this car payment roller coaster!

  2. Holy freaking F!!!!! Waiting for what you can afford rather than rushing in always pays off….and this payoff is beyond icing on the cake. Hell, it is a whole freaking bakery of cakes! Sweeeeet!

    Enjoy, girlie!

  3. WHOA, that is an insane story! DJ and his dealership sound amazing! I only wish Washington wasn’t a country-length away otherwise I may just go to them! The dealership where I bought my brand-new car was wonderfully accommodating as well. I love when those car guys surprise you!

  4. Oh my gosh, I’m soooo happy for you! That’s awesome customer service, I wish I lived in your area because I would so get our next car from them. #EastCoastProblems Jack is awesome at naming cars, just saying 🙂

  5. Love to hear stuff like this!!! Congratulations!

  6. Yea!! When I started your post I was like “What! She just paid off the car!!” But I hung on and now I totally get it.
    Congrats!

  7. I love reading stuff like this!
    Sorry you had to wait so long, but I guess it was totally worth it.
    You are a wonderful person to offer the blog-post-discount back. And it speaks volumes about them that they refused it.
    I love, love LOVE the names for the cars!!!!
    Congratulations. 🙂

  8. I have to say that reading your blog has helped me get over my instant gratification issues. Well, actually, our whole family is doing better with it. Just one more example of how awesome you are! We are working through our first No Spend month and while it hasn’t been perfect, we’ve managed to save a TON of money that we didn’t even realize we were spending. Thinking of giving it a try again next month, but making a list of the things we realized we needed this month that will be excluded from the no spend rule.

    And, because it isn’t all about me, HURRAH! Congrats on the new car and the awesome deal and the amazing people that you got to work with. I was doing my happy clap for your guys. Enjoy that new car smell!

  9. I just watched the Sand lot last week and can’t stop laughing at the ” You’re killing me Smalls!” Ha!

  10. You so deserve that! But points off for devaluing the loaner car (the poop bit!).

  11. Awesome, that’s the car I am thinking about when it’s time for a new car, though I’m waiting for hubby to pay off his car first, so it probably won’t be a 2015.

  12. Buying a new car is just insane, one of the quickest ways to lose your hard earned money. Have a great holiday instead.

  13. What a great car buying saga, great salesman you worked with. We had an easy time buying my Ford Focus too, but without all the twists and turns. Cute pix of you.